United Airlines
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Flying United's unfriendly skies: Is airline loyalty a sucker bet?
Submitted by John L. Hawkins on 29 March, 2007 - 08:25.My wife and I used to fly United Airlines a lot. For many years our status was Premier Executive. We accumulated a huge quantity of frequent-flyer miles. We liked the people who worked for United, and we enjoyed giving them our business.
That all changed yesterday.
A few months ago I used a big chunk of United Mileage Plus points to buy three tickets from San Diego to New York for a family trip in April. I had to pay extra miles to get the dates I needed. I picked out some decent seats, and expected my trip to go well.
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