Advisor Help

This page answers almost every question we get from customers and visitors. Scroll down to the section with the information you need. If you still need help, please contact Advisor Customer Service.

Frequently-Asked Questions

• What does it mean that my Advisor tech magazine subscription has been "upgraded to DataBased Advisor"?
• How do I get subscriber online access to DataBased Advisor, FileMaker Advisor and other Advisor tech magazines? NOTE: Once you are granted subscriber access, sign-in on the magazine's main page.
• Advisor FAQ database

Shop Advisor

ADVISOR STORE: Buy subscriptions and CD products online right now
Advisor Store Policies: Details on payment, confirmation, delivery, return policies and other terms
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Advisor Events Policies: Details on registration, payment, attendance, and other terms

Advisor Member Center

You can get a free Advisor user sign-in. There are two website branches, so sign-up with one or both to match your interests. The sign-in membership is free, as is a wide variety of online content. However, certain content, including articles, tips and downloads, is available only to buyers of a particular Subscription or Passport.
Get a sign-in membership for tech publications at My.Advisor.com including DataBased.Advisor.com.
Get a sign-in membership for publications at www.Advisor.com including Boomer.Advisor.com.

Contact Advisor

Click here to use the Contact Advisor web form. It is the easiest way to quickly reach the right department or person, such as to:

• contribute articles and tips for publication
• send questions to Advisor Answers column
• get help with your Advisor Subscription or Passport
• contact Advisor editors
• request your own Advisor Blog
• inquire about Advisor live events
• contact Advisor advertising sales
• notify the webmaster of technical issues
• contact all other Advisor Media departments

ADVISOR MEDIA, Inc.
PO Box 503350
San Diego, CA 92150-3350 USA

Phone: +1 858-278-5600
Fax: +1 858-947-3993
Office hours: 8:00AM - 3:00PM Pacific time (GMT -8), Monday - Friday, closed weekends and U.S. holidays.

Advisor E-Newsletters & E-Mail

The war against spam sometimes results in blocking good e-mail too. To avoid problems receiving messages from Advisor customer service, Advisor editors, and Advisor e-newsletters, be sure your e-mail system or ISP is not blocking any of Advisor's primary e-mail domains, including these:

• Advisor.com
• AdvisorAlert.com
• AdvisorEvents.com
• AdvisorMedia.com
• AdvisorMedia.net
• AdvisorMedia.biz
• AdvisorNewsletters.com
• AdvisorSales.com
• AdvisorStore.com
• AdvisorUpdate.info

Unfortunately, spammers don't follow the rules and put "ADV:" at the beginning of a Subject line. So please do NOT block "ADV" (without the colon) anywhere in the Subject or you'll miss lots of valid mail, because "adv" is common in many words, including our name.

Your e-mail system should be using Sender Policy Framework (SPF) to help verify the sender of incoming e-mail. All Advisor e-mail domains have SPF records that your mail system can use to identify us, and to block the spoofers who fraudulently use our name to send you junk. If you receive any questionable e-mail claiming to be from Advisor, please contact Advisor Customer Service so we can investigate the source.

Advisor Editors

To tell Advisor editors about new products and services, go to Contact.Advisor.com.

Advisor Writing & Speaking

For information on writing and speaking, see Contributor Information.

Advisor Events, Training & Onsite

For Advisor live conference, summit, and seminar information and registration, see AdvisorEvents.com or contact Advisor Customer Service.

To have an Advisor expert come to your company and provide customized onsite training, go to AdvisorOnsite.com.

To learn more about Advisor technical training options, contact Advisor Customer Service.

Advisor Advertising

For details on online and print advertising, event exhibiting, sponsorships, and interactive marketing, visit Advisor Advertising Sales Center.

Advisor Copyright Restrictions and Permissions

All Advisor Media works, including works published in the form of magazines, journals, books, discs, training materials, databases, e-mail newsletters, Web pages, and online files and documents, are protected by U.S. and international copyright laws. This includes all Advisor articles, reviews, test drives, tips, answers, artwork, logos, Web pages, conference papers, newsletters, e-mails, faxes, CDs, floppy disks, and all other materials that are covered by copyright law. For Terms of Use, see the Legal page for details.

Advisor Media licenses the individual purchaser of an Advisor product or work to use the content for personal education only. Duplicating, republishing, rewording, adapting, posting on a private or public network, performing live or via recording, modifying, or making any other use that involves copying, in whole or in part, in any printed, photocopied, faxed, electronic, online, Internet, or other form, for any purpose, of Advisor's copyrighted works is forbidden by U.S. and international law and punishable by substantial monetary fines and imprisonment.

Permission to photocopy magazine articles for educational use is granted by the Copyright Clearance Center. Contact Academic Permissions, 222 Rosewood Dr., Danvers, MA 01923 USA. Phone +1 508-750-8400, fax +1 508-750-4470.

Copying for any other purpose, or in any other form, or of any other Advisor works, requires prior written permission from Advisor Media, Inc., at Contact Advisor, or fax to +1 858-947-3993, or mail to PO Box 503350, San Diego, CA 92150-3350 USA.